Shipping policy

Thank you for shopping with SCAN. Each SCAN piece is made to order, so please allow time for production before your order ships.

Production & Processing

Orders are produced after they are placed. Production and processing times may vary depending on the product and order volume.

Once your order has been produced and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Shipping Times

Shipping times vary depending on the destination, shipping method, product, and carrier. Estimated delivery times shown at checkout are estimates and do not include production time.

Please note that delivery dates are not guaranteed and may be affected by carrier delays, customs, weather, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your order and delivery destination.

Order Tracking

Once tracking information becomes available, it will be sent to the email address used when placing your order. Please allow some time for tracking information to update after shipment.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order. If you notice an error, contact us as soon as possible. Once an order has entered production or shipment, we may not be able to change the delivery address.