Returns & Refunds

Each SCAN piece is made to order. Because our products are produced specifically after an order is placed, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, or unwanted items that were produced correctly.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or with a printing issue, please contact us within 7 days of delivery at scan.brand01@gmail.com. Include your order number and clear photos showing the issue.

After reviewing your claim, we may offer a replacement or refund when applicable.

Wrong Item Received

If you receive an incorrect item, size, or design due to a fulfillment error, please contact us within 7 days of delivery with your order number and photos of the item received. We will review the issue and provide an appropriate resolution.

Order Cancellations

Because orders enter production after they are placed, cancellations are not guaranteed once production has started. If you need to request a cancellation, contact us as soon as possible.

Lost Packages

If your tracking information indicates that your package may be lost, contact us as soon as possible so we can investigate the shipment.

Return Condition

Any return that is approved must be unworn, unused, unwashed, and in its original condition unless the item is defective.

Contact

For return, refund, or order-related questions, contact us at:

scan.brand01@gmail.com